Effective Date: Saturday 6th February 2020
By using www.thequalitycompound.com, you agree that your personal information that you provide directly to us, or that we collect through your use of the platform, may be transferred to and stored in the United Kingdom and handled as described in this Policy.
Information You Provide To Us
This is information that you provide to us through text fields, such as your name and your email address. The information we collect differs depending on how you use The Quality Compound. We receive, collect and store any information you enter on our website or provide us in any other way.
Information We Collect
Automatically Collected Information
We collect information automatically as you navigate the site or through our third party analytics providers. We may store usage and session information such as the type of device you use to access The Quality Compound, your operating system, browser type, IP address, and device ID, the pages you visit or request, page response times, lengths of visits to certain pages, page interaction information, links clicked, referring sites, user interactions, your search terms and methods used to browse away from the page. We also derive your location from your self-disclosed country and your IP address.
We collect the information described above for the following purpose:
To provide and operate The Quality Compound;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com store your data on secure servers behind a firewall.
Commentary and Interacting with Blog Posts
When you comment on a blog post, we collect the comments you make as well as record how many times users visit, the activity on the site, where users have replied, with whom they’ve communicated, private messages, IP address, and from which location the user was last logged in.
At in-person and online events, we may request information from you. This is done to better tailor the event experience to those in attendance. This information may include your name, email address, payment details, mobile phone number and QR code, demographic information and social media and other online accounts you maintain.
Information Collected by Third Parties
Performance/Analytics and Research
Some technologies help provide performance data on how The Quality Compound is functioning in order to make improvements to the platform. Data collected on site and app functionality and speed, how The Quality Compound is used and detecting and gathering reporting on bugs helps improve The Quality Compound and the services we offer.
Cookies enable your personalized views and settings. Some cookies help us to provide localized experiences — for example, by making sure you see The Quality Compound in your preferred language.
Social Media Features/Widgets and Patreon
Visitor Analytics App
We also use the Visitor Analytics App, which is a simple website analytics service which measures the traffic on The Quality Compound and website visitors’ general details. We collect statistics such as which pages visitors visit and when, where they are approximately geographically located, where they land first or whether they are coming from a specific referral, to make our website visitors’ experience better.
As a website operator using Visitor Analytics, we process information about our visitors’ device type and screen size/resolution, approximate location, browser, OS, IPs, page visits, bounce rates, conversions, conversion funnels, average sessions per visitor, average pages per session, average session duration, time spent on the website and preferably visited content on the website. All this data is pseudonymised and Visitor Analytics will not use the collected data to identify individual users or to match the data with additional information on an individual user.
Visitor Recordings is an additional feature to Visitor Analytics (described above) in the form of a simple website replay tool that records in statistics where The Quality Compound website visitors scrolled to and what they clicked on on the website. We can see this information in playbacks and so called “heatmaps”. Collecting these statistics helps us to make our website more user-friendly as well as to reproduce and fix technical errors.
Basically, as a website operator using Visitor Recordings, we are using a snippet of tracking code to collect data about our visitors’ journey on our websites, which subpages they visit, what they clicked on, where they moved their mouse cursor to and where they scrolled. All this data is pseudonymised and Visitor Analytics will not use the collected data to identify individual users or to match it with additional information on an individual user.
Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites.
We use Poptin to collect and store information that you chose to provide to us, such as your name and your email address when subscribing for our updates. When you provide your email, you agree to receive email updates and promotional material from The Quality Compound. You can unsubscribe from this email list at any time by either clicking unsusbscribe or emailing The Quality Compound.
Poptin's Terms of Service can be found here: https://www.poptin.com/terms-of-service/
We use Sleeknote to collect and store information that you chose to provide to us, such as your name and your email address when subscribing for our updates. When you provide your email, you agree to receive email updates and promotional material from The Quality Compound. You can unsubscribe from this email list at any time by either clicking unsusbscribe or emailing The Quality Compound.
Sleeknote's GDPR statement can be found here: https://sleeknote.com/gdpr
We use GetSiteControl to collect and store information that you chose to provide to us, such as your name and your email address when subscribing for our updates. When you provide your email, you agree to receive email updates and promotional material from The Quality Compound. You can unsubscribe from this email list at any time by either clicking unsusbscribe or emailing The Quality Compound.
GetSiteControl's Terms of Service can be found here: https://getsitecontrol.com/terms/
SendInBlue's Terms & Conditions can be found here:
How We Use Your Information
We process your information to:
Verify your identity to comply with UK state and international laws;
Send you emails relevant to your usage, as controlled by your email preferences
Reply to your questions;
Provide to you existing and enhanced services related to your preferences with The Quality Compound;
Understand how you use the service;
Conduct research and development to improve The Quality Compound;
Prevent fraud and abuse on The Quality Compound.
Information We Share with the Public
The following information is publicly accessible:
Any likes or comments you make on the Commentary section of The Quality Compound.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, to send newsletters, to send information regarding upcoming events, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
When signing up to our monthly or bi-weekly newsletter via Patreon, you consent to notification data. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.
Withdrawing/Changing/Deleting Your Personal Data
If you wish to withdraw your consent, or don’t wish us to process your data anymore, or if you would like to access, correct, amend or delete any personal information we have about you, please contact us on firstname.lastname@example.org